Elegant Metal Clutch with Pearl Lock

📦 Shipping Policy

Order Processing Time:

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times:

• 5–9 business days
  
• 14–30 business days (may vary by location)
  

Shipping charges will be calculated and displayed at checkout.

Shipping Partners:

We use trusted courier services such as Leopard, TCS, and DHL to ensure safe and timely delivery.

Tracking Information:

Once your order is shipped, you will receive a confirmation email with a tracking number.

🔁 Return & Exchange Policy

Returns:

We accept returns within 3 days of delivery. To be eligible for a return:

• unused, unworn, and in its original packaging.
  
• Return shipping cost is the responsibility of the customer (unless the item was received damaged or incorrect).

Exchanges:

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos for a free exchange.

Non-Returnable Items:
Customized or personalized items
Earrings (due to hygiene reasons)
Sale or discounted items

How to Request a Return/Exchange:

Please email us at johrystore@gmail.com or WhatsApp +92 334 0760956 with your order number and reason for return.

Return & Exchange Policy
We want you to be 100% satisfied with your purchase. If something isn’t right, we’re here to help!

✅ Return Eligibility:
You can request a return within 7 days of receiving your order.

The item must be:

Unworn and unused

In its original packaging

Free from damage, stains, or signs of wear

🚫 Items Not Eligible for Return:
Earrings (due to hygiene reasons)

Customized or personalized jewellery

Sale or discounted items

Gift cards

🔄 Exchange Policy:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Photos of the item and packaging

We will arrange a replacement or refund based on the issue.

📦 Return Shipping:
Return shipping charges are the customer’s responsibility (unless the item was wrong or damaged).

We recommend using a trackable courier service for safe return.

📩 How to Start a Return:
Please email us at [your email address] or WhatsApp at [your number] with:

Your name

Order number

Reason for return

Clear images (if applicable)

Once we approve your request, we’ll share return instructions.